Your privacy is hoki123's priority. This policy clearly explains what data we collect, why we need it, and how we protect it — so you can play with complete peace of mind.
Six core principles that underpin how hoki123 handles the personal data of all Malaysian members.
This Privacy Policy explains how hoki123 collects, uses, stores and protects your personal data when you use our Sports Betting, online casino, slots, e-sports and all other services provided by hoki123. By using our platform, you agree to the practices described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
Hoki123 ("we", "our platform", or "hoki123") is an online Sports Betting and casino service provider operating in Malaysia. We are committed to protecting the privacy and personal data of all users on our platform, in line with the principles of responsible data protection.
This Privacy Policy applies to all individuals who interact with the hoki123 platform — including unregistered website visitors, registered members, VIP members and all users accessing our platform via web browser or mobile app.
As the data controller, hoki123 is responsible for ensuring your personal data is processed fairly, transparently and securely. We only collect data that is genuinely necessary to provide our services to you, and will not use it for unrelated purposes without your explicit consent.
This Privacy Policy should be read alongside Terms & Conditions hoki123. Both documents together form the complete agreement between you and hoki123 regarding your use of the platform.
Hoki123 collects personal data through several different channels depending on how you interact with our platform. Below are the categories of data we collect and their sources:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, gender | Registration form, KYC process |
| Contact Information | Malaysian phone number, email address, residential address | Registration form, account settings |
| Financial Data | Bank name, eWallet account number (TNG, GrabPay), transaction records | Deposit/withdrawal process |
| Platform Usage Data | Betting records, games played, session duration, account activity | Automated systems during use |
| Technical Data | IP address, device type, web browser, operating system, access logs | Automated systems, cookies |
| Communication Data | Live Chat support conversation records, WhatsApp, support email | Interactions with the support team |
Hoki123 does not collect sensitive data categories such as health information, political views, or religious beliefs unless you voluntarily provide such information in communications with our support team and it is directly relevant to your request.
Hoki123 does not store your full debit or credit card details. All financial transactions are processed through authorised third-party secure payment gateways — either via FPX for internet banking (Maybank2u, CIMB Clicks, Public Bank) or eWallet providers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow). We receive only transaction confirmations and amount records from these gateways.
Hoki123 uses your personal data only for legitimate, stated purposes. Below are the specific purposes for which your data is used and the lawful basis for each processing activity:
Hoki123 does not sell, rent or disclose your personal data to third parties for their own commercial or marketing purposes. However, there are limited circumstances in which we need to share your data to enable our services to operate:
In all data sharing arrangements listed above, hoki123 ensures that recipient parties have adequate data protection measures in place and only use the data for specific, legitimate purposes. hoki123 does not share data without a sound and lawful basis for doing so.
Hoki123 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:
While hoki123 maintains robust security measures, no digital system can guarantee 100% security under all circumstances. You also play an important role in protecting your account — use a strong, unique password, do not share your login credentials and log out of your account after each session, especially on shared devices.
Hoki123 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality of the hoki123 platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.
Hoki123 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law, whichever is longer. The data retention guidelines are as follows:
When data is no longer needed and there is no legal obligation to retain it, hoki123 will delete or anonymise it in a secure and irreversible manner. The data deletion process follows established procedures to ensure that no data can be recovered once deleted.
As a data subject, you have rights regarding the personal data held by hoki123. These rights may be exercised by contacting our privacy team through the channels set out in Section 11:
To exercise any of the rights above, please contact the hoki123 privacy team by email at support@hoki123.top with the subject line "Data Privacy Rights Request" along with a brief description of your request. We may need to verify your identity before processing the request in order to protect your privacy.
The hoki123 platform is strictly for adult users aged 21 and above. hoki123 does not knowingly collect, process or store the personal data of individuals under the age of 21.
Should we discover that personal data belonging to an individual below the required age has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and have reason to believe your child has registered an account on hoki123, please contact us immediately at support@hoki123.top so we can take the appropriate action without delay.
If you suspect that someone under the age of 21 is using the hoki123 platform, please report it to us via Live Chat or by emailing support@hoki123.top. We take every such report seriously and will respond promptly.
Hoki123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. The most current version of the Privacy Policy will always be available on this page, with a clearly displayed "last updated" date.
For material amendments — that is, changes that substantially affect how we use your personal data — hoki123 will endeavour to provide advance notice via your registered email or an in-platform notification at least 14 days before the changes take effect. This gives you time to review the updates and make an informed decision about your continued use of the platform.
Your continued use of the hoki123 platform after any changes to the Privacy Policy take effect constitutes your acceptance of the revised policy. If you do not agree with the changes, please stop using the platform and contact hoki123 support to close your account.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way hoki123 handles your personal data, please reach out to us through the channels below. All privacy-related enquiries will be treated with the utmost seriousness and in strict confidence:
Hoki123 is committed to resolving all privacy enquiries and complaints fairly, promptly and in Bahasa Malaysia. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority.
Most people skip a platform's privacy policy without reading it — and that is understandable, given that such documents are often lengthy and written in dense legal language. But for users of an online betting platform like hoki123, understanding the privacy policy matters more than mere formality. You are depositing real money, providing personal identity information, and conducting financial transactions every time you play — so you deserve to know exactly how all of that information is handled.
The most important thing to understand about hoki123's approach to privacy is the principle of minimum data collection. This means we only ask for information that is genuinely necessary to provide our services to you. When you register a hoki123 account, we require your name, Malaysian phone number, and email — not for aggressive marketing purposes, but because without this information we cannot verify that you are a real, eligible individual using the platform (rather than a bot or fake account), contact you if there is an issue with a deposit or withdrawal, or ensure that withdrawals are processed to the correct account under the correct name.
When it comes to financial information, this is the most sensitive aspect of privacy for most hoki123 members. You should know that hoki123 does not store your full bank account number or card details. When you make a deposit via FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, or any other supported Malaysian payment method, the actual transaction takes place within the payment provider's system — not on hoki123's servers. What we receive is simply a confirmation that the transaction was successful and the amount involved. This is the standard approach used by virtually all responsible e-commerce and digital payment platforms, and it means hoki123 is physically unable to expose your card or bank account details even if compelled to do so, because we simply do not have them.
A common question is whether hoki123 shares your data with other parties. The short answer is — we do not sell or disclose your data for third-party commercial purposes. Any data sharing that occurs is limited to unavoidable operational requirements: payment providers to process your transactions, Live Casino game providers such as Evolution Gaming to enable you to play baccarat or roulette with real dealers, and the technical infrastructure that keeps the platform running. All such third parties are contractually bound to use your data solely for the specific purposes defined and may not use it for any other purpose.
On the technical security front, hoki123 takes a rigorous and systematic approach. 256-bit SSL encryption is not just a buzzword in a privacy document — it is real, active protection. Every time you log in to your hoki123 account, check your balance, make a deposit, or place a bet on an EPL match or Liga Super Malaysia game, all data moving between your device and our servers is completely unreadable to anyone who might attempt to intercept it. As for your password, it is never stored in readable form — it is encrypted using a one-way hash function, meaning that even if someone were to gain access to our database, your actual password would remain unknown to them.
Your rights as a hoki123 member to access and control your personal data are real and enforceable. If you would like to know what data we hold about you, you can request a personal data report by contacting us via email. If any information is inaccurate — for example, a phone number you no longer use or an old email address — you can update it through your account settings or by contacting support. If you decide to stop using hoki123 and would like your data deleted, you may make such a request and we will process it in accordance with applicable legal obligations — including the requirement to retain financial records for a specified period under Malaysian law.
Ultimately, the hoki123 Privacy Policy is more than a compliance document written to satisfy legal requirements. It reflects our genuine commitment to the trust you place in hoki123 every time you use our platform. That trust is not something we take lightly — and we continue to strengthen our privacy practices in step with evolving technology and rising data protection expectations. If you have any questions or concerns not addressed in this document, the hoki123 support team is available 24/7 in Bahasa Malaysia.
This Privacy Policy should be read alongside Terms & Conditions hoki123. This platform is intended for users aged 21 and above. If you or someone you know needs support with gambling habits, resources are available in the Responsible Gaming us.
Knowing how hoki123 protects your personal data means you can enjoy Sports Betting and online casino with complete peace of mind. Register for free today — minimum deposit RM 20 via TNG eWallet or FPX.